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What’s TENS? Is PainPod a TENS machine?

TENS simply stands for transcutaneous (through the skin) electrical nerve stimulation and describes use of electric current to stimulate the nerves. TENS covers the entire range of currents passed through the skin for nerve excitation.  These could be medically beneficial like PainPod proprietary formulations or placebo.

The term TENS is often confused and used as a generic term for the type of pulses produced by all sorts of electrotherapy devices, in much the same way that we use “capsule’ or “pill” as general description for how we get medicines into the body system.  We know, for example,  that not all capsules contain the same drug formulation, that Ibuprofen and Amoxicillin are entirely different drugs with entirely different effects. 

In the same way,  while PainPod devices pulse bio-electrical nerve stimulation through the skin to deliver treatment formulations,  the term doesn’t apply to  the specific bio electric formulations of the waveforms and pulses that the PainPod delivers.

That’s the PainPod difference.

What is EMS

Electrical muscle stimulation (EMS), also known as neuromuscular electrical stimulation (NMES) or electromyostimulation describes the use of  electric impulses to stimulate  muscles to contract. 

This is the process by which the PainPod BioTechnology combines frequency treatment formulations with a range of  advanced waveforms to mimic the body's natural contractions,  passing gentle bio-pulses through the body tissues and muscle groups,  stimulating  blood-flow and improving circulation, speeding the body’s natural healing or conditioning process. 

How long does my PainPod medical device warranty last for?

If you have received a PainPod gift voucher, all you need to do is put the products that you want to spend the voucher on into the cart and go through to the checkout. Enter the voucher code at the checkout before making a payment. If your code isn’t working, contact one of our team members through the contact us page either by phone or by completing the online enquiry form. Only one voucher can be used at a time. Postage cannot be redeemed using a voucher.

I need a replacement user manual for my PainPod physical therapy devicePlease fill out the form on our Request User Manual Page and one will be automatically mailed out to you.

I need a replacement user manual for my PainPod™ physical therapy device

First, you will need to register your device for warranty if you have not already done so. Once you are registered, please complete the contact us form or call us and mention that you have registered your device and need a replacement manual. Include the PainPod™ model in the message to receive your replacement manual. Registration of your device is necessary for us to send you the appropriate manual. Click here to register your device.

How long does my PainPod medical device warranty last for?

The PainPod 3, PainPod 2 and Hidow Pro Touch medical devices have a 3 year warranty from the date of purchase covering manufacturing faults and 1 year warranty covering battery faults. PainPod Heat and PainPod M have a 1 year warranty covering manufacturing and battery faults. PainPod device warranties are longer than the industry standard for medical devices. Unfortunately broken screens or opened machines are not covered under warranty. Contact us within business hours if you have any questions.

Can I get a rebate from my health fund if I buy a PainPod device or accessory?

A number of health funds offer rebates for PainPod medical devices as they deliver TENS and EMS frequencies in their range of modes. We recommend contacting your health fund provider first before purchase for instruction. If you need more information, please feel free to contact us online or call the PainPod team on 1300 911 442.

Is there a way to have the PainPod cycle through the modes?

Generally a number of modes on the PainPod™ medical devices cycle through or combine more than one mode of treatment at a time. Check your PainPod™ user manual for more information.

Where do I sign-up if I want to promote or sell the PainPod products as a part of my business?

If you are interested in joining the PainPod™ team as a retailer or individual retailer, follow the link below. Once you have completed the form, our team will get in contact with you with further details and instruction. Business Opportunities.

There is a problem with my PainPod physical therapy device. What do I do?

At PainPod, we know that many of our clients suffer from serious pain so we work hard as a team to ensure all warranty claims are handled quickly and efficiently. Most PainPod warranties last for 3 years from the initial purchase of the medical device. If your PainPod device is no longer under warranty, complete the warranty form anyway and the team at PainPod head office will contact you regarding the fault. Follow through to the fault report form to submit a warranty claim.

How do I connect my Foot Pads to my PainPod device?

The PainPod Bio Shoes come with their own special prong electrode wires. Best practice is to connect one end of the PainPod Foot Pads wires to either port A or port B and then plug the prongs into the small holes visible at the end of the Foot Pads.

Can I use the PainPod when I’m pregnant or during labour?

We don't recommend using the PainPod until you are over 37 weeks pregnant without a health professional's advice. It is best to check with your midwife or doctor first before purchasing the product.

The PainPod is an excellent choice for medication-free pain relief during labour. It is also used for back pain relief while pregnant and relief from cramps. Do not use during labour if you are planning on having a water birth. The PainPod medical technology has been proven to be an effective pain relief method before and after labour. Find out more about PainPod and childbirth.

How long does it take for the post to deliver my PainPod order?

For standard post within Australia, we generally say around 5-7 working days. WA customers may not receive their postage until 14 working days from purchase. Express post generally takes 1-3 working days, however Australia Post removed guarantees during the initial Covid lockdown.

Can the PainPod only be purchased online?

We have retailers and independant that can help you if you prefer to purchase face-to-face. You can also visit us at our retail store in Ashmore on the Gold Coast, QLD.

Can I wear socks with the PainPod Foot Pads?

You have to remove your socks or stockings before you start your treatment as the Foot Pads will need to be used against bare skin.

Are the PainPod pads compatible with HiDow TENS/EMS machines?

All PainPod™ pads and accessories are compatible with HiDow TENS/EMS units. PainPod Australia has replaced HiDow nationally to make way for new products, upgraded software and refreshed technology.

Do you provide free shipping?

We do provide free express shipping within Australia when you spend $150 or more. You can visit our collections page here to view the different productss we offer.

Is there any reason why I shouldn’t use PainPod medical devices?

Your suitability for treatment with a PainPod™ advanced physical therapy medical device may be influenced by the following factors:

  • you have a pacemaker or any kind of electronic implanted device
  • you have a cochlear implant hearing device
  • you have a severe heart disorder
  • you already have DVT

If you are prone to seizures, suffer from epilepsy, are pregnant, have cancer or are recovering from cancer, consult with your health professional before use.

Can I replace my PainPod battery anywhere?

PainPod batteries can only be replaced by contacting PainPod head office if you want to keep your warranty in place. Opening the machine will void the warranty. If your PainPod device is over 3 years old, you will need to purchase a replacement battery for $40 plus $9.50 postage ($49.50). To request the battery replacement service, complete a Fault Report form here.

Do you have a PainPod question that has not been addressed above?

Contact the PainPod Australia today for further assistance by completing the form on our contact page here.

PainPod Australia encourages its customers to always read the label and to use its products as directed, if symptoms persist see your doctors and/or health professional. Listed on the Australian Register of Therapeutic Goods as ARTG Identifier: 


PainPod 3, PainPod 2, Hidow Pro Touch 312517

PainPod Heat 313498

PainPod M 176131

PainPod Accessories 288990

PainPod Pads

I think my pads are irritating my skin. Am I doing something wrong?

Skin irritation can occur in a small number of cases. If your skin is becoming irritated by the pads, there are a few different things you can do to stop it from recurring and even lengthen the life of your pads in the process:

  • Clean any skin products or oils off the skin before applying the pads - moisturisers, oils and other products damage the gel and can lead to irritation.
  • Don't use wet wipes on the pads - the active ingredients damage the gel and can lead to irritation. Only use water, PainPod Conductor Gel or Perfect Conductor.

If your pads are old, you may simply need to order some replacements but try the above first. If you have tried the above tips, ordered replacement pads and you are still experiencing skin irritation, we recommend considering the PainPod Bio Belt or other accessories as an alternative to pads. The belt does not use gel to stick to the skin but instead is sprayed with water or Perfect Conductor and then strapped tight to hold it in place.

How do I buy replacement PainPod pads?

Click here to visit our collection of pads. You can purchase small pads for targeted pain relief, large pads for larger muscle groups, medium pads for comfort, or a pack of the three for a discounted price.

What is the difference between PainPod Premium Pads and PainPod Econo Pads?

PainPodPremium Pads are the latest in PainPod Biotechnology. These patented pads have a proprietary silver grid pattern that closely controls the current so PainPod treatment is even, and more comfortable.

The Econo Pads range by PainPod are effective and great value for the budget conscious.

How long do PainPod Premium Pads and PainPod Econo Pads last?

How long lasting and durable the different types of PainPod electrode pads are will depend on a number of factors. How often you use them, how you store them, where you store them, if your skin is clean when using them, as well as skin type are some factors that will affect pad life.

Pads Estimated Usage Guide

PainPod™ Premium Pads: 25-50 applications or 30-60hrs (Approximate Use Per Pair)

PainPod™ Econo Pads: 30-60 applications or 40-60hrs (Approximate Use Per Pair)

In short, the durability of the pads will depend on the adhesiveness of the gel and its adhesiveness depends on keeping the gel clean, hydrated and free from debris.

Below are some tips to help you take care of your pads:

Applying pads: Clean skin with soapy water to remove oils, lotions, dirt, makeup etc. Any debris can get trapped in the gel and compromise the integrity of the gel’s adhesive quality.

Removing & storing pads: Ensure device is turned off and always lift electrodes from the edge (NOT the leadwire). Return the pads to the storage liners or holder and put them in the original resealable bag or a ziplock bag to prevent loss of moisture. The electrodes should be stored at a temperature that would be comfortable for a human being, or somewhere between 5°C (41.0°F) and 27°C (80.6°F). with humidity at 35-50%.

Additional storage instructions specific for PainPod Premium Pads: Place onto correct “ON” side of storage liner. If placed onto “NO” side of liner, the gel will degrade when removed.

Hydrating pads: You can hydrate the Econo pads prior to storage by rubbing a drop of water onto the gel surface. PainPod™Premium Pads ARE NOT to be used with conductive spray however conductive spray is fine for use and recommended  with Econo PainPod pads.

DO NOT: Do not store pads in a freezer/refrigerator, leave in extreme heat, submerge in water, or leave outside of the package. Do not use soap, alcohol, wet wipes, submerge in water, or scrub with abrasive material on your pads.

Are the electrode pads disposable?

Yes. When electrode pads show wear and tear, or are no longer comfortable, it is likely time to replace them with a new set.

Can electrode pads be used by more than one person?

Governing agencies require them to be labeled for single patient use for hygiene reasons. PainPod pads are intended for single patient use only. By sharing pads, you are subjected to cross contamination. All electrode pads are disposable and should be replaced with fresh pads if compromised.

PainPod pads are designed for reuse so long as the care instructions are followed and pads are discarded when they show damage or are uncomfortable. Each use will slowly diminish the adhesive quality. The pads become contaminated by the skin. The pH of the pad gel is controlled at a level to prevent the spontaneous growth of molds. However, during use in a spore rich environment it is possible to overwhelm this mold growth control feature of the gel. Discard pads when necessary.

Is the pad’s gel hypoallergenic?

According to the FDA, there are no Federal standards that govern the use of the term hypoallergenic. Hypoallergenic is loosely defined as “less likely to cause an allergic reaction than other comparable goods.” Since there is no scientific formula to measure or test this, our pads have not been labeled as hypoallergenic. We would recommend putting forward an enquiry with the company in question if you come across pads labeled hypoallergenic elsewhere.

Where are PainPod Premium Pads made?

PainPod Premium Pads are made in the USA.

Do your pads contain latex?

All of our PainPod pads are latex free. We do not use latex of any kind in the manufacturing process or in the packaging of PainPod pads.