PainPod offers a 60-90 day money back guarantee on products that are not helping with your pain management. We require you to use the product for at least 60 days to give it the chance to take effect and return it prior to 90 days from the date of purchase. Products that have been physically damaged are not eligible for this offer.
Under ACCC guidelines we are not required to provide a refund or replacement if you change your mind, found it cheaper somewhere else or decided you did not like the purchase. If you misused a product in any way that caused the problem or knew of or were made aware of the faults before you bought the product.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
Under consumer law we may take into account how much time has passed since you bought the product considering the following factors:
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
Under consumer law, if the product is found not to have a problem, you may be required to pay the transport or inspection costs.
You should expect to hear from PainPod within 3 working days of receiving your return with the outcome of the inspection or to request further information.
For any return queries please contact info@painpodau.com or 1300 911 442.